Eric: Garry I want to first thank you for taking the time to do this interview. Let’s start by having you tell everyone a little bit about yourself.
Garry: I am 40 years old and married to my wonderful wife Lisa for 20 years. I have two sons one of which is in his first year of middle school. The other is a freshman at Colorado school of mines in Golden Colorado.
Garry: I had been employed in IT positions since 1994. I was laid off so many times that I felt that it was time to make a move. I started a company that services the Denver metro area residential and small Business community. This is before the geek squad and nerd herd were ever created. I have since expanded with a few techs of my own. During the last two years I have come to the realization that I can cut costs and time by implementing my services remotely. I started my site MyRemoteRepair.com in May of 2007.
Garry: Diagnostics of computer issues, software repairs, software installs, and software tutorials. Virus, malware and spyware removal. Registry clean up, slow boots, lockups, E-mail issues, corrupted browsers, internet connection problems and so forth.
Garry: There is just a handful of issues that can’t be solved remotely. We can identify these in short order with no inconvenience to the customer. I have been trouble shooting hard ware for so long that I have a wealth of easy workarounds for most problems.
Garry: Yes, I can provide a strong backup strategy for home users and small business and teach them hands on how to best utilize it.
Garry: I am located in Centennial, CO. I work exclusively from my home office. With no brick and mortar store to support or a dolled up VW to insure I can offer significantly better value and lower prices then the competition.
Garry: The customer goes to the site and clicks on get started. They complete a simple form and submit it. I follow up with a phone call and verbal instructions on how to get connected remotely.
Eric: Garry, what about those who may not have internet access, is there any way that you could help then as well?
Garry: Sure, with my years of experience doing this without the help of remote I have developed a keen sense of what’s occurring and can visualize what can remedy the problem.
Garry: The software package that I use to screen share with the customers is super safe. The connection is made on the logmein server. This server builds a 256 bit bridge from my machine to the customers. (Military strength) The customer has the ability to stop the connection at any time. The connection can only be initiated with a randomly generated six digit pin. After the connection is terminated all fire wall changes are restored to the original configurations.
Garry: Because we are screen sharing you will observe my every movement with the mouse cursor. You have immediate control to take back over and terminate the connection. We are also speaking live on the telephone at the time of the connection.
Garry: Your initial half hour is at $35.00. Most clients purchase at least one hour. Along with the ability to remote in I am also a wealth of knowledge pertaining to computer purchases and computer questions. It’s like having a full time help desk at a fraction of the cost.
Garry: When you purchase one hour or more it allows you to break your time up into fifteen minute segments. Any time not used will be saved and utilized in future sessions. This banked time can be used with your permission by other family members and friends.
Garry: I guarantee my work for thirty days on changes that I have initiated. Some exceptions do apply.
Garry:I do run specials from time to time. These are sent once a month via email to customer’s e mail accounts. I have an ongoing special for potential customers to try a demonstration of the product for free with no obligation. They simply log on to the site MyRemoteRepair.com. Click on get started. Fill out option one and submit. (Three Questions) You will have the opportunity to work with me personally and have all your questions answered.







